IT Support & Systems Technician

Location: Manchester, North West England

School Type: Secondary School & Sixth Form (Co-educational)

Contract: Full-Time, Permanent (37 hours per week, All-Year-Round)

Start Date: Immediate / ASAP or January Start

A forward-thinking, technologically progressive secondary school and Sixth Form in Manchester is seeking an analytical, proactive, and service-oriented IT Support & Systems Technician to join their central ICT Operations team. This is an excellent opportunity for a desktop support specialist, network assistant, or IT graduate to manage school-wide technology infrastructure, deliver top-tier helpdesk support, and empower staff and students with reliable digital learning tools.

About the Role

As the IT Support Technician, you will ensure the school’s digital infrastructure, hardware suites, cloud platforms, and classroom display tech operate with maximum uptime and security. Reporting to the Network Manager / IT Director, you will serve as the primary technical contact for daily helpdesk troubleshooting, user account administration, device deployment, and audio-visual support across the school campus.

• Environment: A modern Manchester secondary school equipped with high-density wireless networks, dual-boot computing labs, interactive flat panels, 1:1 student device initiatives, and cloud-first infrastructure

• Culture: A collaborative, fast-paced technical team dedicated to innovation, cyber resilience, user satisfaction, and seamless digital classroom integration

Key Responsibilities

• Helpdesk & User Support: Resolve 1st and 2nd-line technical incidents logged via the IT helpdesk, delivering prompt, hands-on support to staff and students across Windows, macOS, ChromeOS, and iOS devices.

• Hardware & Device Management: Provision, image, configure, and deploy desktop PCs, laptops, tablets, interactive displays, and printers; perform physical hardware repairs, upgrades, and routine maintenance.

• Network & Systems Administration: Manage user accounts, permissions, and group policies in Microsoft 365, Active Directory / Entra ID, Google Workspace, and school MIS platforms (e.g., SIMS, Arbor, Bromcom).

• Audio-Visual & Event Setup: Configure AV equipment, microphones, projectors, and live-stream setups for assemblies, open evenings, theatrical productions, and school events.

• Cybersecurity & Asset Management: Maintain device inventories, enforce endpoint security/antivirus protocols, support backup routines, and implement web filtering / e-safety controls in compliance with statutory safeguarding standards.

Requirements

• Relevant technical qualification (e.g., CompTIA A+/Network+, Microsoft Certified Professional, NVQ/HND in IT/Computer Science, or IT Apprenticeship) or equivalent demonstrable desktop support experience.

• Practical hands-on experience supporting Windows 10/11, macOS, Chrome OS, Microsoft 365, Active Directory, and network fundamentals (TCP/IP, DHCP, DNS, Wi-Fi).

• Working knowledge of audio-visual systems, interactive classroom tech, interactive touchscreens, and peripheral troubleshooting.

• Strong diagnostic problem-solving abilities with a methodical, calm approach to technical issues in a busy school environment.

• Outstanding communication and customer-service skills, with an approachable manner when assisting users of varying technical abilities.

Salary & Benefits

• Pay Scale: Manchester Local Government Support Staff Scale (commensurate with technical experience and qualifications).

• Local Government Pension Scheme (LGPS), funded technical certifications (e.g., Microsoft/CompTIA/Cisco), generous annual leave entitlement, and access to staff health and wellbeing programs.

How to Apply

If you are an energetic, customer-focused IT technician ready to power the digital infrastructure of a dynamic secondary school in Manchester, we would love to hear from you. Please submit your application and CV as soon as possible for consideration.