IT Support & Systems Technician

Location: Newham, East/Inner London

School Type: Secondary School & Sixth Form (Co-educational)

Contract: Full-Time, 52 Weeks or Term-Time + 2 Weeks

Start Date: Immediate / ASAP Start

A forward-thinking, tech-enabled secondary school and Sixth Form in the vibrant Inner London Borough of Newham is seeking a proactive, tech-savvy, and solution-driven IT Support & Systems Technician to join their central network operations team starting ASAP. This is an outstanding opportunity for a digital specialist, whether an experienced IT support technician, a recent computing graduate, or a helpdesk professional, to manage core infrastructure, support digital learning, and keep schoolwide IT operations running seamlessly.

About the Role

As the IT Support & Systems Technician, you will serve as the first line of defense for the school’s digital infrastructure and learning technologies. Working within a modern computing environment, you will maintain network connectivity, resolve hardware and software tickets, configure devices, and support staff and students with daily technology integration across classrooms, admin suites, and specialized IT labs.

• Start Date: Immediate / ASAP

• Environment: A flagship Inner London secondary school equipped with cloud infrastructure, interactive flat panels, 1:1 student device schemes, and dedicated computer suites

• Culture: A collaborative, fast-paced technical environment where innovation, cybersecurity, user support, and continuous professional development are actively fostered

Key Responsibilities

• Helpdesk & User Support: Provide rapid 1st and 2nd line technical support for teaching staff, admin personnel, and students, resolving hardware, software, printing, and login issues efficiently.

• Hardware & Device Management: Configure, deploy, and maintain desktop PCs, laptops, iPads, interactive displays, projectors, and peripheral hardware across campus.

• Network & Systems Administration: Assist with user account creation (Active Directory, Google Workspace for Education, Microsoft 365), password resets, software deployment, and basic server/network troubleshooting.

• Cybersecurity & Safeguarding Compliance: Monitor web filtering tools, apply security updates/patches, maintain antivirus protections, and ensure site technology adheres to KCSIE digital safeguarding standards.

• AV & Event Technical Support: Set up and manage audio-visual equipment, microphones, and streaming setups for school assemblies, parents' evenings, performances, and staff presentations.

Requirements

• Relevant technical qualification (e.g., CompTIA A+, Network+, ITIL, HND, or IT Apprenticeship) or equivalent hands-on experience in 1st/2nd line IT support.

• Hands-on familiarity with Windows OS, macOS, Google Workspace, Microsoft 365, Active Directory, and basic networking fundamentals (TCP/IP, DHCP, DNS).

• Strong diagnostic and problem-solving skills with a methodical approach to troubleshooting hardware and software faults.

• Excellent interpersonal and communication skills, with a patient, service-oriented approach when assisting non-technical users and pupils.

• Strong awareness of data protection (GDPR), network security best practices, and e-safety/safeguarding in an educational context.

Salary & Benefits

• Pay Scale: Inner London Support Staff Scale (commensurate with technical experience and certifications).

• Local Government Pension Scheme (LGPS), generous annual leave allowance, funded vendor certifications (e.g., Microsoft, Google, CompTIA), structured technical onboarding, and access to staff health and wellbeing benefits.

How to Apply

If you are an adaptable, customer-focused IT specialist eager to keep a high-performing secondary school in Newham connected and operating at peak performance, we encourage you to apply. Please submit your application and CV as soon as possible for immediate consideration.