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Vendors Teamtailor

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Vendors Teamtailor
Poole, Dorset

Tech-Savvy? Join a Brilliant School IT Team in Dorset as a 2nd Line Support Technician!

Location: Poole, Dorset
Job Title: 2nd Line IT Support Technician
Start Date: ASAP
Salary: Dependent on experience
Contract Type: Full-time, Permanent

About the School

An established and well-resourced school in Poole is looking for a confident and technically capable 2nd Line IT Support Technician to join its IT department. This is a fantastic opportunity for someone who enjoys troubleshooting, working with technology and providing hands-on technical support.

About the Role

You will provide technical assistance across the school, helping ensure that staff and pupils have access to reliable IT systems and equipment.

Responsibilities will include:

  • Providing 1st and 2nd line technical support for staff and pupils.

  • Diagnosing and resolving hardware, software and network issues.

  • Installing, configuring and maintaining computers, laptops and printers.

  • Supporting Microsoft 365, Windows environments and user accounts.

  • Assisting with network connectivity, servers and system updates.

  • Maintaining IT equipment records and documenting technical issues.

The Ideal Candidate

  • Previous experience in an IT support or technical support role.

  • Experience providing 2nd line support is highly desirable.

  • Good knowledge of Windows, Microsoft 365 and networking.

  • Strong troubleshooting and problem-solving skills.

  • Excellent communication skills and a helpful approach to user support.

School-based IT experience would be advantageous.

An enhanced DBS check will be required in line with the role.

How to Apply

If you have a strong technical background and are looking for an opportunity to develop your IT career within education, please submit your CV.

Location
Poole, Dorset

About Marchant Recruitment

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Founded in 2012
Co-workers 500
Turnover 5M
Poole, Dorset

Tech-Savvy? Join a Brilliant School IT Team in Dorset as a 2nd Line Support Technician!

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