Our client is seeking a capable and service-focused School IT Technician to provide technical support at a school in Hatfield, Hertfordshire. This opportunity would suit someone who enjoys troubleshooting technical problems, maintaining computer equipment, and helping staff and pupils use technology effectively.

The successful candidate will assist with the daily operation of IT systems and classroom technology, helping ensure that technical issues are resolved efficiently and equipment remains fit for use.

Position Highlights

• School-based IT support and troubleshooting

• Support for computers, software, and classroom technology

• Focus on equipment maintenance and user assistance

• Opportunity to support digital learning across the school

Role Overview

The School IT Technician will respond to technical support requests, investigate common hardware and software issues, and assist with setting up and maintaining IT equipment. They will also maintain records of technical problems and escalate more complex issues when required.

The ideal candidate will have a patient and helpful approach, good problem-solving skills, and the ability to communicate clearly with users.

Key Responsibilities

• Provide day-to-day technical assistance to staff and pupils.

• Troubleshoot computers, printers, peripherals, and software.

• Assist with configuring and preparing devices for use.

• Support classroom technology and digital learning resources.

• Maintain accurate records of support requests and resolutions.

• Help monitor IT equipment and maintain inventory records.

• Escalate complex technical issues to the appropriate support team.

• Follow data protection, cybersecurity, and safeguarding procedures.

About the School

The school is looking for an organised and approachable technician who can help maintain reliable IT services and support the effective use of technology throughout the school.

Experience and Skills

• Previous IT support or technical troubleshooting experience is advantageous.

• Familiarity with computer hardware, operating systems, and common software.

• Strong analytical and problem-solving skills.

• Clear communication and a patient approach to assisting users.

• Good organisation and attention to detail.

• Ability to prioritise tasks and work as part of a team.

• Willingness to complete all required safeguarding and background checks.

• The right to work in the UK.

Application

To be considered for this School IT Technician position in Hatfield, Hertfordshire, please submit your updated CV as soon as possible.

If you enjoy solving technical challenges and helping others with technology, we encourage you to apply.