ICT / IT Support Technician

Location: Manchester

Ofsted Rating: Outstanding

School Type: Secondary School & Sixth Form (Co-educational)

Contract: Full-Time, Permanent (37 hours per week)

An Ofsted-rated ‘Outstanding’ secondary school and Sixth Form in Manchester is seeking a proactive, tech-savvy, and solution-focused IT Support Technician to join their dynamic Network & Infrastructure team. This is an exciting opportunity for an IT professional, whether an experienced systems support specialist or an enthusiastic IT graduate/apprentice looking to build a career in educational technology, to play a hands-on role in maintaining and enhancing the digital infrastructure powering modern learning.

About the Role

As an IT Support Technician, you will be a vital operational partner to both staff and students, maintaining a seamless digital learning environment. Working alongside the Network Manager, you will manage first- and second-line technical support, troubleshoot hardware and software issues across classrooms and administrative suites, and support the rollout of cloud-based ed-tech, network security, and interactive media tools.

• Start Date: Immediate or upcoming term

• Environment: A flagship co-educational secondary school celebrated for academic ambition, cutting-edge digital learning initiatives, and modern computing suites

• Culture: A collaborative, supportive, and forward-thinking technical team where innovation, professional development, and technical curiosity are actively encouraged

Key Responsibilities

• Helpdesk & End-User Support: Deliver responsive, friendly 1st and 2nd line technical support for staff and students, resolving desktop, laptop, tablet, and peripheral issues efficiently.

• Hardware & Infrastructure Care: Diagnose, repair, and maintain hardware assets, including workstations, interactive displays, audio-visual equipment, printers, and network devices.

• Software & OS Deployment: Configure, image, and deploy new devices; install software packages and updates; and maintain user accounts across active directory and cloud platforms (e.g., Microsoft 365, Google Workspace for Education).

• Network & Security Maintenance: Assist with basic network administration, cabling, user permissions, device management (MDM), and routine data backups while maintaining strict cybersecurity protocols.

• Classroom & Event Prep: Ensure ICT suites, AV systems, and mobile laptop carts are prepped for daily instruction, examinations, assemblies, and school events.

Requirements

• Proven technical support experience in IT service desk operations, hardware maintenance, or desktop support (experience within an educational, public sector, or enterprise setting is desirable).

• Strong working knowledge of Windows/macOS/Chrome operating systems, Microsoft 365 / Google Workspace administration, and standard hardware installation.

• Practical understanding of basic network principles (TCP/IP, DHCP, DNS, Wi-Fi configuration) and Active Directory user management.

• Excellent technical troubleshooting skills coupled with strong interpersonal communication and a helpful, customer-focused mindset.

• Ability to prioritize service requests calmly in a fast-paced environment while upholding strict safeguarding and data security standards.

Salary & Benefits

• Pay Scale: Support Staff Scale (commensurate with technical experience).

• Local Government Pension Scheme (LGPS), generous holiday entitlement, ongoing technical certifications/training support, and access to school health and wellbeing benefits.

How to Apply

If you are a dedicated, tech-minded professional eager to deliver outstanding IT support at a premier secondary school in Manchester, we would love to hear from you. Please submit your application as soon as possible for consideration.