Pastoral Support Officer – Outstanding Secondary School – Sutton, London

Location: Sutton, London

Start Date: As soon as possible

Contract Type: Full-time, Permanent

Salary: Competitive, dependent on experience

School Information

An Outstanding secondary school in Sutton is seeking a compassionate and organised Pastoral Support Officer to join its student support team. The school is committed to ensuring that pupils feel safe, supported and able to engage fully with their education.

The school recognises that academic achievement is closely linked to wellbeing, positive relationships and effective pastoral care. Its pastoral team works with pupils, families and teaching staff to address concerns early and provide appropriate guidance when difficulties arise.

The successful candidate will be approachable, professional and confident supporting young people through a range of personal, social and behavioural challenges.

The Role

The Pastoral Support Officer will assist with the day-to-day welfare and pastoral administration of pupils, helping ensure that concerns are identified, recorded and followed up appropriately.

Responsibilities will include responding to pupil concerns, supporting heads of year and communicating relevant information to teaching and pastoral staff. The postholder will help monitor behaviour, attendance and punctuality, identifying patterns that may indicate a pupil needs additional support.

The successful applicant will assist with organising pastoral meetings, preparing documentation and maintaining accurate records of interventions and agreed actions. They will support communication with parents and carers, ensuring that information is shared professionally and in line with school procedures.

The role will involve helping pupils manage difficulties that affect their engagement with school, including friendship issues, changes in behaviour and challenges with attendance or organisation. The Pastoral Support Officer will encourage pupils to make positive choices, understand school expectations and seek appropriate support when needed.

The postholder may also assist with reintegration arrangements following periods of absence or behavioural incidents, helping pupils return to lessons and maintain positive routines. They will work closely with the safeguarding team when concerns arise and ensure that information is passed on through the appropriate channels.

Additional responsibilities may include supporting year-group activities, contributing to wellbeing initiatives and helping maintain a calm and supportive environment around the school.

Requirements

Applicants should have previous experience in pastoral support, school administration, youth work or another role involving children and young people. Strong communication and organisational skills are essential.

Candidates should be empathetic, reliable and able to maintain professional boundaries. Experience supporting behaviour, attendance or student wellbeing would be advantageous.

The successful applicant must understand the importance of safeguarding, confidentiality and accurate record-keeping. They should also be able to work effectively with pupils, parents, teachers and external professionals.

What the School Offers

The school offers a valuable opportunity to contribute to pupil wellbeing and help maintain a positive school culture. The successful candidate will work alongside experienced pastoral colleagues and develop their skills in student support, safeguarding and educational administration.

Application

If you are an approachable and organised professional who is passionate about supporting young people, please send your CV for consideration.