Are you an IT professional with strong troubleshooting skills and a passion for supporting others? A school in Bedford is seeking an IT Support Technician to assist with the maintenance of its digital systems and provide day-to-day technical support across the school.

The successful candidate will help maintain reliable IT services, resolve technical problems and ensure that staff and students can access the technology they need for learning and administration.

Position Highlights

• School-based IT support role

• Hardware and software troubleshooting

• Maintenance of IT equipment and systems

• Support for classroom and administrative technology

• Varied technical responsibilities

Role Overview

As an IT Support Technician, you will assist with the daily operation of computer systems and associated equipment. You will respond to technical queries, maintain hardware and software, and work with colleagues to ensure that IT issues are resolved efficiently.

Key Responsibilities

• Respond to technical support requests from staff and students.

• Diagnose and resolve computer, software and connectivity issues.

• Install and configure computers, laptops, printers and peripherals.

• Assist with user accounts, passwords and system access.

• Support classroom technology and audiovisual equipment.

• Perform routine maintenance and software updates.

• Record technical issues, repairs and support resolutions.

• Help maintain accurate IT equipment inventories.

• Assist with preparing devices for new users.

• Follow cybersecurity, data protection and safeguarding procedures.

About the School

The school is committed to maintaining an effective learning environment supported by dependable technology. The IT Support Technician will help ensure that digital systems remain accessible and that users receive timely, professional technical assistance.

Experience and Skills

• Previous IT support or technical experience.

• Good understanding of computer hardware and software.

• Familiarity with operating systems and basic networking.

• Strong analytical and troubleshooting abilities.

• Clear communication and customer service skills.

• Good organisation and time management.

• Ability to work independently and as part of a team.

• Flexible and proactive approach to resolving issues.

• Willingness to complete all required safeguarding and background checks.

• The right to work in the UK.

Application

To be considered for this IT Support Technician position in Bedford, Bedfordshire, please submit your updated CV as soon as possible.

If you enjoy solving technical problems and supporting users in a busy environment, we encourage you to apply.