Location: London
Job Title: Attendance and Welfare Administrator
Start Date: ASAP
Salary: Dependent on experience
Contract Type: Full-time, ongoing opportunity

About the Role

A busy secondary school in London is seeking an organised and confident Attendance and Welfare Administrator to support its attendance and pastoral administration processes. The successful candidate will help maintain accurate attendance records, communicate with families and provide administrative support to the school's attendance and safeguarding teams.

Previous school-based attendance or pastoral administration experience is essential. The role requires someone who understands the importance of accurate record-keeping, timely follow-up and professional communication when dealing with pupil absence and sensitive information.

Key Responsibilities

• Monitoring daily pupil attendance and ensuring that registers and attendance records are accurately maintained.

• Recording and processing absence notifications received from parents and carers.

• Contacting families regarding unexplained absences in accordance with the school's attendance procedures.

• Updating attendance information on the school's management information system.

• Preparing attendance reports and identifying records requiring further investigation.

• Supporting attendance meetings by arranging appointments, preparing documents and recording relevant information.

• Liaising with pastoral staff, Heads of Year and designated safeguarding colleagues regarding attendance concerns.

• Maintaining confidential records and ensuring that information is shared appropriately.

• Assisting with general administrative duties within the attendance or pastoral office.

About the School

The school serves a diverse secondary-age community and recognises that effective attendance administration is an important part of pupil support.

The Attendance Administrator will work with pastoral and administrative colleagues to ensure that attendance information is accurate, concerns are followed up and families receive clear communication. The role requires professionalism, resilience and the ability to handle sensitive conversations appropriately.

Candidate Requirements

• Previous school attendance, pastoral administration or comparable school office experience is essential.

• Experience using SIMS, Arbor or another school management information system.

• A good understanding of attendance recording and absence follow-up procedures.

• Excellent communication skills and a professional telephone manner.

• Strong administrative skills, accuracy and confidence handling confidential information.

• The ability to prioritise work in a busy school environment.

• An enhanced DBS check or willingness to undertake the required safeguarding checks.