Location: Oxford, Oxfordshire
Job Title: IT Support Technician
Start Date: ASAP
Salary: Dependent on experience
Contract Type: Full-time, ongoing opportunity

About the Role

A secondary academy in Oxford is seeking a technically capable and service-oriented IT Technician to join its school support team. This is an opportunity for an IT professional with experience supporting computer systems, networks and users in a school or similarly busy organisational environment.

The successful candidate will help maintain the school's IT infrastructure and ensure that staff and pupils can access the technology required for day-to-day learning and administration. Previous school IT experience is essential for this opportunity, particularly for candidates familiar with the demands of supporting multiple classrooms, shared devices and school-wide systems.

Key Responsibilities

• Providing first-line technical support to staff and pupils experiencing hardware, software and connectivity issues.

• Diagnosing and resolving common problems involving desktops, laptops, printers, interactive displays and other classroom technology.

• Supporting user accounts, password resets, access permissions and device configuration.

• Assisting with the maintenance of the school's network, wireless connectivity and IT equipment.

• Installing, updating and troubleshooting software in accordance with the school's IT policies.

• Maintaining an accurate inventory of computers, peripherals and other technical equipment.

• Logging support requests, tracking outstanding faults and escalating more complex issues where necessary.

• Supporting online learning platforms, school management systems and other approved educational software.

• Assisting with data protection, cybersecurity awareness, backups and the secure handling of school devices.

About the School

This secondary academy in Oxford relies on dependable IT systems to support classroom teaching, examinations, communication and administrative functions. The IT team works closely with staff across different departments to minimise disruption and maintain reliable access to digital resources.

The school is looking for someone who can communicate technical information clearly, manage competing requests and remain calm when systems or equipment fail during the school day.

Candidate Requirements

• Previous experience in an IT support role within a school is essential.

• A good working knowledge of Windows devices, Microsoft 365 and common hardware and software issues.

• Familiarity with user account management, network troubleshooting and device maintenance.

• Experience using a helpdesk or ticketing system to log and prioritise support requests.

• An understanding of cybersecurity, confidentiality and data protection.

• Strong communication skills and a patient, customer-focused approach.

• Relevant IT qualifications or equivalent practical experience would be advantageous.

How to Apply

Candidates with relevant school IT support experience are encouraged to submit their CV as soon as possible.