Our client is seeking a technically skilled, organised and solutions-focused ICT Network Technician to support the digital infrastructure of a well-established secondary school in Cambridge, Cambridgeshire. This is an excellent opportunity for an IT professional with experience in network support, device management and troubleshooting who is interested in helping maintain reliable technology within an educational environment.

The successful candidate will assist with the maintenance and monitoring of school networks, user devices, wireless connectivity and associated IT systems. Previous experience working in a school or college is highly desirable because the role involves supporting teaching staff, administrative teams and pupils while helping ensure that technology is available when needed for learning and examinations.

Position Highlights

• Technical IT role within a secondary school.

• Opportunity to support network infrastructure and classroom technology.

• Responsibilities involving troubleshooting, device configuration and system maintenance.

• Suitable for candidates with IT support, network support or school ICT experience.

Role Overview

As ICT Network Technician, you will work alongside the school's IT team to maintain reliable network access and support the operation of connected devices. You will investigate technical issues, assist with account and device configuration, monitor reported faults and escalate more complex problems to senior IT staff or external providers.

You will also help maintain equipment inventories and ensure that technical work follows the school's cybersecurity, data protection and acceptable-use policies.

Key Responsibilities

• Provide technical support for school computers, laptops, tablets and connected equipment.

• Assist with troubleshooting wired and wireless network connectivity.

• Support the maintenance of network switches, wireless access points and other infrastructure under appropriate supervision.

• Help configure devices, user accounts and approved software.

• Assist with monitoring network performance and identifying recurring technical issues.

• Maintain accurate records of IT equipment, faults, repairs and support requests.

• Support device deployment, upgrades and routine maintenance.

• Assist with maintaining printers, classroom displays and other network-connected equipment.

• Help ensure that systems are updated in line with school IT procedures.

• Escalate complex faults and suspected cybersecurity incidents to the appropriate technical staff.

• Support technology arrangements for examinations, staff training and school events.

• Follow access-control procedures and protect confidential pupil and staff information.

• Work with teachers and administrative staff to resolve technical problems efficiently.

• Assist with maintaining documentation relating to equipment, configurations and support processes.

About the School

The school uses technology to support teaching, learning, communication and administration. Its IT team helps maintain reliable digital services across classrooms and offices, ensuring that technical issues are resolved efficiently and that school systems remain secure.

Experience and Skills

• Previous IT support or network support experience is desirable.

• School or college ICT experience would be highly advantageous.

• Understanding of networking fundamentals, including wired and wireless connectivity.

• Familiarity with Windows devices, Microsoft 365 and common IT troubleshooting procedures.

• Experience configuring devices, maintaining equipment inventories or managing support requests.

• Strong problem-solving and analytical skills.

• Good communication skills and the ability to explain technical issues clearly.

• Ability to prioritise faults and meet agreed response times.

• Understanding of cybersecurity, data protection and confidentiality.

• Relevant IT qualifications or networking certifications would be beneficial.

• Willingness to complete required school safeguarding checks.

• The right to work in the UK.

Application

To be considered for this ICT Network Technician position, please submit your updated CV as soon as possible. Candidates with previous IT support, network troubleshooting or school ICT experience are encouraged to apply.