Our client is seeking a technically capable, approachable and solution-focused IT Technician to join the support team at a well-established secondary school in Watford, Hertfordshire. This is an excellent opportunity for an IT professional who enjoys troubleshooting technical problems, supporting users with different levels of digital confidence and helping maintain the technology that supports teaching and learning.

The successful candidate will assist with the day-to-day operation of the school's IT systems, ensuring that computers, laptops, classroom equipment, printers and network-connected devices are functioning effectively. Previous experience in a school environment would be advantageous, particularly for candidates familiar with the practical demands of supporting teachers and pupils during the school day.

Position Highlights

• IT support role within a secondary school environment.

• Opportunity to support classroom technology and school administration systems.

• Varied technical responsibilities involving troubleshooting, equipment maintenance and user support.

• Suitable for an experienced IT support technician or a candidate with relevant technical experience looking to move into education.

Role Overview

You will provide first-line technical support to teachers, administrative staff and other school employees, helping resolve hardware, software, connectivity and account-access issues. You will also assist with setting up equipment in classrooms, preparing devices for new users and maintaining an accurate inventory of the school's IT assets.

The role requires someone who can explain technical issues clearly, manage multiple support requests and understand the importance of keeping school systems secure and available during lessons and examinations.

Key Responsibilities

• Respond to IT support requests and troubleshoot hardware, software and connectivity problems.

• Set up, configure and maintain desktop computers, laptops, tablets, printers and classroom technology.

• Assist teachers with interactive displays, projectors, audio equipment and other teaching resources.

• Support user accounts, passwords, access permissions and device setup in line with school procedures.

• Help maintain school networks and escalate complex technical issues to senior IT staff or external providers.

• Install approved software updates and assist with routine system maintenance.

• Monitor equipment condition and report faults requiring specialist repair.

• Maintain accurate records of IT assets, software licences, repairs and support requests.

• Assist with preparing devices and technical facilities for examinations, staff training and school events.

• Follow data protection, cybersecurity and acceptable-use policies.

• Handle pupil and staff information responsibly and report suspected security concerns promptly.

• Provide patient, practical guidance to staff who need assistance using school technology.

About the School

The school is committed to using technology to support learning, communication and administration. Its IT team helps ensure that classroom equipment and essential digital systems remain reliable throughout the school day.

The successful candidate will be expected to work collaboratively with teaching staff, office colleagues and external IT providers while maintaining a professional and service-focused approach.

Experience and Skills

• Previous IT support or helpdesk experience is desirable.

• Previous experience working in a school, college or other educational setting would be an advantage.

• Good working knowledge of Windows devices, Microsoft 365 and common hardware and software issues.

• Familiarity with networking fundamentals, user accounts and device configuration.

• Experience supporting interactive classroom displays, printers or school MIS platforms is beneficial.

• Strong troubleshooting and problem-solving skills.

• Excellent communication skills and the ability to explain technical information clearly.

• Good organisation, record keeping and time management.

• A responsible approach to cybersecurity, confidentiality and safeguarding.

• Willingness to undertake relevant school recruitment checks and training.

• The right to work in the UK.

Application

To be considered for this School IT Technician position, please submit your updated CV as soon as possible. Candidates with hands-on IT support experience, particularly in a school or educational environment, are encouraged to apply.