Our client is looking to appoint a knowledgeable, reliable and customer-focused IT Technician to join the technical support team of a well-established secondary school in Watford, Hertfordshire. This is an exciting opportunity for an IT professional who enjoys problem-solving and wants to contribute to the effective use of technology within an educational environment.

• Full-time IT Technician opportunity

• Secondary school with a strong focus on digital learning

• Hands-on role supporting staff, pupils and classroom technology

• Opportunities to develop technical skills within an education setting

• Previous school-based IT support experience is highly desirable

The successful candidate will provide day-to-day technical assistance across the school, helping ensure that computers, networks, classroom equipment and digital learning systems operate reliably. You will work closely with teaching staff and the wider support team to resolve technical issues quickly and minimise disruption to lessons.

This role requires a patient and approachable individual who can communicate technical information clearly and prioritise requests in a busy school environment.

Key Responsibilities

• Providing first-line technical support to teaching staff, administrative employees and authorised users.

• Diagnosing and resolving hardware, software, connectivity and peripheral equipment issues.

• Installing, configuring and maintaining computers, laptops, printers and interactive classroom displays.

• Supporting the setup of staff accounts, user permissions and approved software applications.

• Assisting with the maintenance of school networks, Wi-Fi connectivity and shared IT resources.

• Monitoring and logging support requests, ensuring issues are documented and followed through.

• Escalating complex technical problems to senior IT colleagues or external service providers.

• Supporting software updates, device configuration and routine maintenance activities.

• Assisting with the secure management of school devices, user accounts and sensitive information.

• Maintaining accurate records of equipment, repairs, software licences and technical incidents.

• Supporting staff with the use of classroom technology and approved digital learning tools.

• Following school procedures relating to data protection, cybersecurity and safeguarding.

About the School

Our client is an established secondary school in Watford that recognises the importance of technology in modern education. The school aims to provide staff and pupils with reliable digital resources and a supportive learning environment.

The IT team plays an important role in maintaining the infrastructure required for teaching, administration, communication and school operations.

Experience and Skills

• Previous experience in an IT support, helpdesk or technical support role.

• Previous experience working within a school or educational setting is strongly preferred.

• Good working knowledge of Windows devices, Microsoft 365 and common hardware issues.

• Basic understanding of networking, Wi-Fi connectivity, user accounts and system security.

• Strong troubleshooting and problem-solving abilities.

• Excellent communication and customer service skills.

• Ability to remain calm when dealing with urgent technical issues.

• Good organisational skills and the ability to manage a varied support workload.

• Awareness of data protection, confidentiality and safeguarding requirements.

• Relevant IT qualifications or certifications would be advantageous.

• Right to work in the UK.

Application

To be considered for this IT Technician position in Watford, please submit your updated CV as soon as possible.