Job Title: Attendance Officer

Location: Birmingham, West Midlands

School Type: Secondary School

Contract Type: Full-Time, Permanent

Start Date: ASAP

Salary: £24,000 – £28,000 per annum (Grade 3 / Local Government Pay Scale)

Role Overview

A progressive secondary school in Birmingham is seeking a proactive, organized, and empathetic Attendance Officer to join their pastoral support team ASAP. In this vital non-teaching role, you will hold responsibility for monitoring, tracking, and driving school-wide pupil attendance and punctuality. Working closely with Heads of Year, Safeguarding Leads, pastoral staff, and the local authority, you will implement early intervention strategies to address persistent absence and build positive relationships with families across the Birmingham community.

Key Responsibilities

• Manage day-to-day pupil attendance tracking using school management information systems (e.g., SIMS, Arbor, or Bromcom), entering morning and afternoon register data accurately.

• Conduct daily first-day absence calls, home visits, and follow-up communications with parents and carers.

• Analyse attendance data to identify patterns of persistent absence (PA) and prepare detailed reports for the Senior Leadership Team (SLT) and governors.

• Organize and lead attendance panel meetings with parents, setting up attendance support plans and formal attendance contracts.

• Issue statutory paperwork and liaise directly with Birmingham City Council Education Welfare Officers (EWOs) regarding legal interventions and fixed penalty notices.

Key Requirements

• Previous experience working within an attendance, pastoral, or administrative role in a school or educational setting.

• Strong proficiency in school database systems (SIMS, Arbor, Bromcom, or equivalent) and Microsoft Excel.

• Excellent interpersonal, conflict-resolution, and active listening skills when engaging with parents, carers, and vulnerable young people.

• Solid understanding of statutory school attendance frameworks, safeguarding protocols (KCSIE), and local authority referral pathways.

• Outstanding organizational skills and the ability to maintain confidential, meticulous records.

• Legal right to work in the UK.

School Highlights & Benefits

• Highly supportive pastoral team and approachable Senior Leadership Team dedicated to pupil wellbeing and staff welfare.

• Dedicated CPD opportunities, including training on advanced management information systems and trauma-informed communication.

• Accessible Birmingham location with strong public transport links (West Midlands Railway, Swift bus network) and free on-site staff parking.

• Local Government Pension Scheme (LGPS) enrolment and generous term-time-only working hours.

Application

To apply for this Attendance Officer role at a progressive secondary school in Birmingham, starting ASAP, please submit your updated CV as soon as possible.